We keep meeting Leadership teams and senior management regularly, and one thing that is common across all the organisations is “Right Skill Availability” or “Right Resource Availability” or “Visibility of Resource Availability” within the organisation or with the supplier. In this technology-emerging world, this is one of the topreasons for project failure.
Today if your client asks you, “What is your design team availability next month?” The answer would be “They are generally available during that time, however, I will get back to you” or “give me an hour will let you know” or the most famous phrase is “Will get back to you!”. We provide high-end technology consulting services to our clients all the time, but when it comes to resource availability in our organisation, we still follow traditional methods to respond to the client.
In the Digital Era, the need for data/Information in real-time is key. Knowing the availability of our resources or skills in real-time will help the businesses progress in the right direction.
Many Business decisions are made based on the business forecast. It is important to know how we have lined up our resources and skills for business needs. It takes mammoth effort and multiple excel sheet to know how we are progressing towards our target. It takes many hours and expert to get this report out for senior management.
Most staffing managers and recruiters say that they provide amazing customer service. But unfortunately, most of them make that statement based on hunches and assumptions. Do you truly know how satisfied your staffing customers are? Are you measuring it?
Customer Satisfaction is key for the business. Customer feedback is a big asset to the transformation of any organisation. Organisations do have a process to get the feedback, very rarely objective feedback in the form of rating is not shown to candidates or the clients.
We have been there and have gone through all those challenges, and that’s why we want to assist Consulting firms, PMO Organisations, Account Managers, staffing management organisation, Discrete Service offering entities, Heavy machinery, Near Shore and offshore engagements, Captive organisation with visibility, and many more businesses to manage idle time and improve utilisation. CXO Insights brings you with real-time resource availability, online forecasting, resources blocking, feedback and skills heatmap that are key for resource management.